Contact Us

We pride ourselves on a personal approach to customer care

We pride ourselves on our exceptional customer service and commitment to our customers.

Please select your preferred method to contact us from the tabs below. Please choose carefully as this will help us serve you better. For advice on providing feedback or contacting our Customer Care Team please click here.

Please note you can reach Sales, Technical Support and Customer Care between 10:00am and 6:00pm on Monday 27th May. Normal hours will resume on Tuesday 28th May. Thank you

By Phone By Email By Post & Directions

By Phone

Contact Centre Peak Times Display

At certain times during the day between Monday to Friday, our Contact Centre receives a peak number of calls. At peak times call waiting is at its highest and our Expert Knowledge Base with over 300 articles may provide you with a faster alternative.

Main Switchboard

For all general enquiries

Call 0845 363 3630

Lines are open 9:00am to 5:30pm Monday to Friday

Fax 0845 363 3631

Sales

For all new sales enquiries and upgrades to services

Call 0845 363 3632

Lines are open 9:00am to 5:30pm Monday to Friday

Customer Care Team

For billing and all general non-technical enquiries

Call 0845 363 3633

Lines are open 9:00am to 5:30pm Monday to Friday

Domain Administration Team

For domain name transfers in and out of Namesco

Call 0845 363 3630

Lines are open 9:00am to 5:30pm Monday to Friday

Technical Support Team

For all technical support enquiries

Call 0845 363 3634*

Before calling, please check out our expert knowledgebase, for help and advice.

Please ensure you have your username and/or password to hand before you call. This will help our technical support advisors to answer your questions promptly.

Lines are open 8:00am to 7:00pm Monday to Friday and 10:00am to 6:00pm Saturday and Sunday. UK Based support desk.

Broadband Technical Support

For any technical problems you have with Broadband.

Call 0845 259 1235
Lines are open 8:00am to 8:00pm Monday to Friday and 10:00am to 6:00pm Saturday and Sunday.

Dedicated Server Team

For dedicated sales and support enquiries

Call 0845 363 3635**

**Please be advised that this number is for customers with Dedicated Servers only and will not provide support for other services. Outside of normal office hours this team will only offer support for emergencies. Please refer to your Master Service Agreement which will outline the level of support provided. Note: Misuse of this service may result in additional charges.

Technical Support lines are open 8:00am to 8:00pm Monday to Friday and 10:00am to 6:00pm Saturday and Sunday. Sales lines are open 9:00am to 5:30pm Monday to Friday. UK Based support desk.

Please note that we may monitor telephone calls for training purposes with the aim of improving our service to you.

By Email

For Customer & Technical Support Enquiries

Please contact us via your control panel.

If you have a customer / server / technical support question, please login into your control panel and use the online enquiry form there.

You can also check out our Frequently asked questions section, where you will find plenty of help and advice.

For Sales Enquiries

Submit your enquiry using the form below.

During office hours our standard response time is 4 hours. Please avoid sending multiple submissions as this will delay a response to your enquiry.

By Post

Address & Directions

If you are unable to email or call us, you can write or visit* us at the following address:

Namesco Limited
Acton House
Perdiswell Park
Worcester
WR3 7GD

Map & Directions
*Personal visits by appointment only Map: How to find us

Location: Acton House, Perdiswell Park, Worcester
Grid ref: SO853577 Postcode district: WR3 7GD
X: 385300m Y: 257700m
Lat: 52:13:04N (52.2177) Lon: 2:12:59W (-2.2165)
For Multimap directions click here